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Agreement Policy
Vision DOTCOM
technologies is proud to offer an exceptional level of
performance, reliability, and service. That is why we are making
commitments to our customers in the form of a Service Level
Agreement (SLA) which provides certain rights and remedies
regarding the performance of the Vision DOTCOM technologies
network. The Vision DOTCOM technologies Service Level Agreement
(SLA) guarantees our network/equipment reliability and
performance. This Service Level Agreement (SLA) applies to
customers of Vision DOTCOM technologies' web hosting, reseller,
dedicated server, co-location, e-commerce, and dedicated access
services.
Backup
Policy:
As
a courtesy, Vision DOTCOM technologies provides a backup service
on shared hosting accounts. You can request our administrators
to run a backup of your site or any files for a one-time charge.
Although a Vision DOTCOM technology tries to ensure these
backups are complete and accurate, we cannot guarantee data
integrity. It is possible that a site and/or file may not be
able to be restored incase of a server crash.
We will
restore data from our backups in case server trouble arises, but
we do not perform restores to fix customer errors. If you
accidentally delete a file or damage your website data, we are
in no way responsible for this. If you need us to restore data
from an incident such as that when it wasn't our fault, we will
have to charge a reasonable fee to do so, depending on the
complexity of the restore.
A backup may
not be included with a dedicated server type plan. We recommend
that dedicated server customers purchase a backup option to
protect data. Even with a backup plan, Vision DOTCOM
technologies recommends that customer still maintain offsite
backups since even backup services have a risk of failure.
General:
Vision DOTCOM technologies reserves the right to change or
modify this SLA to benefit the Client, and will post changes to
location currently housing this SLA at time of modification,
which will be made available to Client. Except as set forth in
this SLA, a Vision DOTCOM technology makes no claims regarding
the availability or performance of the Vision DOTCOM
technologies' network or servers. Specific terms/points of this
SLA may be adjusted on a case by case basis by the specific
Service Agreement signed/agreed by client. In case of difference
terms/points in SLA and Service Agreement, the Service Agreement
terms/points prevail over this general SLA policy. The Service
Agreement signed/agreed by client, is above and beyond this SLA,
and Service Agreement terms are in affect, including, but not
limited to, limitations of liability.
Privacy Policy
Your privacy
is important to us. We want you to feel comfortable using Vision
DOTCOM technologies services. Because we gather certain types of
information about the users of Vision DOTCOM technologies
services, we feel you should fully understand what information
we gather and how we use that information. Vision DOTCOM
technologies employees are required to familiarize themselves
with this privacy policy as a condition of their employment, and
any employee violating the policy is subject to disciplinary
action.
What Information Does Vision DOTCOM technologies Gather?
When you register for a Vision DOTCOM technologies account,
Vision DOTCOM technologies obtains contact information, such as
your name, address, and phone number, as well as payment
information, such as your credit card number. When you use
Vision DOTCOM technologies service, our systems record
information about your session, such as the dates and times of
use, and the specific Internet address assigned to you. Vision
DOTCOM technologies also track requests you make for information
on Vision DOTCOM technologies products and services, and
responses you provide to Vision DOTCOM technologies surveys.
Finally, a Vision DOTCOM technology keeps records of your
payment history and communications you have with Vision DOTCOM
technologies support team. Except in extraordinary circumstances
(when we receive a court order, to protect the company's rights
or property, or in emergencies where someone's safety is at
risk), Vision DOTCOM technologies does not keep track of what
sites you visit when you are using the service.
Does Vision DOTCOM technologies Share Subscriber Information
With Third Parties?
Vision DOTCOM technologies will not share or disclose
information regarding its subscribers except (i) when we receive
legal process such as a court order; (ii) when reasonably
necessary to protect the company's rights or property; or (iii)
in emergencies where someone's safety is at risk.
You should be aware, however, that any information that you
disclose in a public space such as a chat room, bulletin board,
or personal Web site, Network Solutions domain registration is
freely available to anyone else visiting that space. Vision
DOTCOM technologies cannot safeguard any personally identifiable
information you disclose in these locations, nor can it ensure
that information you voluntarily supply to third parties remains
private. Please review the privacy policies of third party sites
you frequent to ensure that your privacy preferences are
respected.
Changes to This Policy and Questions About Privacy
Vision DOTCOM technologies reserves the right to make changes to
this policy. Those changes will become effective 30 days after
notice of them is posted here. If you have any questions about
this privacy policy, please send them via e-mail to
khalil@vision.pk |
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